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LivePerson: live chat, click to talk and email management solutions. Increase online sales and improve customer service for your website visitors. LivePerson Agent Console | LivePerson
The LivePerson platform provides full visibility of your account activity via advanced logging and audit trail mechanisms. The platform also provides the ability to manage and control account security settings from within the admin console (e.g. login policy, IP restriction, data masking, user management).
The single sign-on (SSO) unified login feature enables LivePerson agents and site administrators to authenticate once, in their own environment, and then to seamlessly access the LivePerson platform while already authenticated.. This feature allows for frictionless management of LivePerson agents, as well as providing the support required for financial services that are subject to OCC ...
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LivePerson Training Services which include: 1 remote one (1) hour Admin Console training session for up to 15 participants; A remote two (2) hour Agent training session utilizing LivePerson's SURA methodology (LivePerson's methodology for eSales and eService training) for up to 25 participants; 1 Weekly project meeting during project term.
The most innovative brands choose LivePerson to power conversational commerce. Our AI-powered conversational platform makes it easy for consumers to buy products and get answers to questions in messaging channels they already use every day
This is displayed in the Admin Console under Reporting & Analytics > Transcripts > select a transcript > Chat starting page (under General Chat Info). userAgent: Sets the visitor's user agent. alphanumeric: If no user agent is specified, it will be taken from the HTTP "User-Agent" header. This can be viewed in the Agent Console's Info tab ...